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INFORMATION

FAQS

TRAVEL

ACCESSIBILITY

SAFETY & SECURITY

CONTACT US

FAQS

Winter Gardens, 97 Church Street, Blackpool, Lancashire, FY1 1HL.

Blackpool Rocks: The Return will take place in the Empress Ballroom.

General Admission and VIP doors open at 2pm and last entry will be at 5pm. The party will start at 2pm and finish at 11pm.

We would suggest arriving early to get to the front and experience the full Blackpool Rocks experience.

Nearer the time the running order and playing times of the acts will be published online. Please note that these are subject to change and cannot be guaranteed. We advise to turn up early.

All artists are appearing as part of a festival line-up and this is subject to change. We reserve the right to change the line-up or replace an artist due to illness or other associated issues. No refunds will be offered for artists that do not appear.

Tickets purchase via Ticketmaster will be mobile and you’ll need to show your ticket on your phone for scanning at the entrance to the event. Don’t worry if you’ve purchase tickets for your friends you can transfer the ticket to them via your Ticketmaster account.

Tickets can be purchased online at Ticketmaster

Tickets can also be purchased at Ticketline , Skiddle and Dice 

VIP tickets give you exclusive access to the premium viewing balcony, private bar and VIP entry lane.

The Box Office will be located on Church Street

If you have not received your digital tickets, please check your Ticketmaster online account or contact Ticketmaster by visiting help.ticketmaster.co.uk or your point of purchase.

Tickets are non-refundable. Please refer to the terms and conditions with your point of purchase.

Food and drink are not permitted however there are bars and food outlets within the venue.

Free drinking water will be available at the bars.

If you have a medical condition, then a doctor’s note will permit diet-specific food and drink only.

Food

Food will be available to purchase within the venue on the night.

Bars

We have a number of bars onsite selling alcoholic and non-alcoholic drinks. Blackpool Rocks operates the ‘Challenge 25′ policy. If you look under 25 please do not be offended if we ask you for proof of age when you buy alcohol.

Please bring proof of ID to show you are over 18. Recognised forms of ID are: Current UK Passport Current Driver’s License or Provisional License.

No, all food concessions and bars accept card payments however please ensure you bring sufficient cash.

If available, there will be Official band merchandise to purchase within the venue. Do not purchase from traders outside the venue as the merchandise is not genuine.

Smoke machines, strobe lights, fireworks and other effects may be in use at this event. Anyone affected by these should bear this in mind.

You are permitted to bring required medication into Blackpool Rocks. Please bring a copy of your prescription or a doctor’s note. Please make sure you only bring enough for the duration of the event and ensure you keep it safe with you at all times.

There will be a cloakroom facility charged at £2 per item.

TRAVEL

From the M55 exit at junction 4, follow A583 into central Blackpool or for sat nav – postcode FY1 1HW.

Central Blackpool does have one-way systems and pedestrianised areas. You may wish to use one of the large, well sign-posted tourist car-parks close to the Promenade or there are 2 car-parks closer to the Winter Gardens.

A multi-storey facility is available within the Houndshill Shopping Centre. This is approx 150m from the Coronation Street entrance (lift access to the main areas of the Winter Gardens building) or approx. 300m from the Church Street entrance (ground level access to the main building)- the postcode of this car-park is FY1 4NY. This is a pay-on-return car-park.

Open air, ground level parking is also available on the corner of Adelaide Street and Alfred Street approx 200m from the Church Street entrance – the postcode of this car-park is FY1 4LA. This is a pay-&-display car-park.

Limited metered street-parking is also available close-by. St Johns Square is a shared use space and open to pedestrians only for long-periods. The Winter Gardens does not have on-site public parking.

A taxi rank is on Church Street, just a few minutes walk from the entrance to the building. Taxis may also drop off outside both entrances to the Winter Gardens subject to traffic restrictions.

Blackpool North Station is approximately 10 minutes walk from the Winter Gardens.

ACCESSIBILITY

Please purchase a ticket through Ticketmaster

Once you have purchased a ticket, please email hello@bplrocks.com if you have specific access requirements.

The Winter Gardens Blackpool welcomes visitors to a diverse range of events year-round delivered in our unique collection of theatres, ballrooms and meeting spaces. We are committed to ensuring every single visitor is offered an expectation surpassing experience.

All accessible information regarding The Winter Gardens can be found here: https://www.wintergardensblackpool.co.uk/your-visit/access

If you have specific accessible questions, please email hello@bplrocks.com

Smoke machines, strobe lights, pyrotechnics and other effects may be in use at this event. Anyone affected by these should bear this in mind.

You are permitted to bring required medication into Blackpool Rocks. Please bring a copy of your prescription or a doctor’s note. Please make sure you only bring enough for the duration of the event and ensure you keep it safe with you at all times.

SAFETY & SECURITY

We operate a strict over 18′s and over only policy on our door. If you’re lucky enough to look 25 or younger then play it safe and please bring your I.D with you to prevent any problems in gaining entrance to the event or to be served alcohol at the bars.

We have a number of restrictions for entrance into the event: Admission is subject to search and management reserve the right to refuse admission.

There are NO PASS OUTS. Smoking areas are available in special areas in the venue complex.

Tickets are scanned, and once scanned into the venue the tickets will not work.

Bags larger than an A4 piece of paper are not permitted. All bags are subject to a search so please avoid bringing one where you can as this would speed up your entry to the event.

Blackpool Rocks: The Return is strictly 18+.

Please bring proof of ID to show you are over 18. Recognised forms of ID are: Current UK Passport Current Driver’s License or Provisional License.

There will be a dedicated outside smoking area. Smoking is not permitted inside the venue.

It is a condition of entry on our licence that you allow yourself and your belongings to be searched by the Police or Event Security. They will carry out random searches when you are entering the event. Do not attempt to bring in illegal substances as if caught you will be ejected from the event and reported to the Police. We have trained first aid staff onsite at all times. If you see someone who appears to need assistance, please seek help from a nearby steward.

Further information can be obtained from the 24 hour National Drugs Helpline on 0800 77 66 00 or visit www.talktofrank.com

Lost property is situated at staff entrance, items kept for 1 month then destroyed, appropriate ID/Proof to claim any items found contact no 01253 629748

We advise against bringing valuables to the event, however, if you choose to do so please keep them hidden from view where possible.

Once you leave The Winter Gardens, you will not be allowed back in.

CONTACT US

For ticketing issues please contact Ticketmaster Customer Services on help.ticketmaster.co.uk

For any other enquiries, visit our Information page

If you still can’t find the answer to your enquiry then you can contact us below or on any social media platform

If you are an accessible customer, please purchase a Blackpool Rocks: The Returns ticket through Ticketmaster.

If you have specific requirements, please email: hello@bplrocks.com

All accessible information regarding The Winter Gardens can be found here: https://www.wintergardensblackpool.co.uk/your-visit/access